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COLLECTION, USE, AND DISCLOSURE OF PERSONAL INFORMATION
Personal Information means information about an identifiable individual. Personal Information would include such things as a person’s home address and telephone number, e-mail address, age, gender, height, weight, information about the person’s health, income, activities.
If the Club wishes to collect Personal Information from you, we will inform you before gathering the information and will explain to you how we intend to use the information. The Personal Information that we typically collect from our members includes contact information (name, home address, home telephone number, cell phone number, and e-mail address) as well as a members' birth date and the name of a member's spouse and children. The member's contact information may be used in order to reach you to discuss the status of your membership with the Club or to inform you of Club news and activities.
In certain circumstances, PIPEDA provides that we may disclose your Personal Information without your consent. Such circumstances include: where required by law or by order of a court or tribunal; where the information is used for the purpose of collecting a debt owed to the Club; where the Personal Information is requested by a government institution to enforce any law; and in the case of an emergency that threatens the life, health or security of an individual. In such circumstances, we will not disclose more information than is reasonably necessary.
We will not sell trade or exchange any Personal Information that we collect.
SECURITY OF YOUR INFORMATION
The Club takes all reasonable precautions to safeguard your Personal Information, whether the information is kept electronically or otherwise. This involves ensuring that the only persons who view your Personal Information are those who reasonably have the need to do so, The Club may use other agents, contractors or companies to perform services on its behalf (e.g. credit card companies, its accountants, printer, RCGA,) and such parties may have limited access to certain Personal Information that we have collected.
ACCESSING YOUR PERSONAL INFORMATION
With limited exceptions as set forth in PIPEDA, you are always entitled to access the Personal Information that we have collected from you. If we cannot provide you with access to your Personal Information, we will advise you within 30 days that we are unable to do so, and as per changes to our policy will tell you, if possible, why we cannot provide you with such access. If you believe that any factual information contained in your Personal Information is incorrect, please advise us so that we can update our records.
USE OF OUR WEBSITE
You can visit most pages on our website without giving us any Personal Information about yourself. However, sometimes we do need Personal Information to provide services that you request. The Club only collects Personal Information that you submit voluntarily, such as when you provide your address or other contact information that you choose, in order that other members of the Club may contact you. By providing us with such information, you consent to our collection and use of your Personal Information for such purposes.
Due to the nature of the internet, however, no data transmission over the Internet is fully secure. Please be aware of this before you send us any information through this website as the Club cannot guarantee that any information that you transmit to us will not be intercepted and/or misused by third parties.
The Club's website may from time to time contain links to other websites that may collect your Personal Information. The Club does not assume any responsibility for their privacy practices or policies, and cannot be held liable for the actions of those third parties. You should review the privacy policies of such parties before providing them with any Personal Information.
RETENTION OF INFORMATION
We are required to maintain certain Personal Information for a period of time for various reasons, including for income tax purposes but in any event, we maintain Personal Information only as long as it is required for the reasons it was collected. All Personal Information will be disposed of when appropriate, and in a manner that is secure and which respects your privacy. When we dispose of a member's or a customer's information, including Personal Information, our paper files are shredded and information kept electronically is deleted from our computers and computer network.
QUESTIONS AND CONCERNS
If you have any questions or concerns with respect to our privacy practices, please do not hesitate to call. We will endeavor to answer your questions or concerns as quickly and completely as possible.
If you wish to make a formal complaint about our privacy practices, please forward your complaint in writing to the club. We will acknowledge receipt of your complaint and ensure that the matter is investigated promptly. You will also be provided with a written notice outlining the decision reached by the Club after investigating your complaint, the reasons for such decision and any steps taken or that will be taken by the Club in connection with your complaint.
If you are unhappy with the decisions reached by the Club or have a general inquiry about privacy legislation, the Information and Privacy Commissioner of Canada oversees the administration of the privacy legislation in the private sector. The Commissioner also acts as a kind of ombudsman for disputes relating to the privacy legislation. You can contact the Information and Privacy Commissioner at:
112 Kent Street
Phone: 1 (800) 282-1376
Fax: (613) 947-6850